Refunds, renewals, and cancellations

You may cancel a recurring membership at any time to stop future renewals. Unless applicable law requires otherwise, cancellation takes effect at the end of the current paid billing period and access continues until then.

When checkout becomes available, the cancellation method and the payment provider or merchant of record will be identified before purchase.

You may request a refund within 14 days of an initial membership purchase if the paid benefits have not been materially used. Renewal charges may be requested within 7 days of the renewal if the new period benefits have not been materially used.

Duplicate charges, unauthorized charges, and confirmed technical failures that prevent delivery will be reviewed and refunded where appropriate. Any non-waivable rights under applicable law continue to apply.

Stardust, usage allowances, and other digital benefits that have been spent, redeemed, transferred, or materially consumed are normally non-refundable except where required by law or where CharaVerse failed to deliver the purchased service.

If a refund is approved, unused membership benefits associated with the refunded payment may be removed from the account.

Submit a request through Contact / Feedback in Settings and include the account email, order or transaction ID, charge date, amount, and reason. Do not send full card or bank details.

Approved refunds are returned to the original payment method. Banks and payment providers typically need 5–10 business days to display the credit after processing.